Política de cancelación

Last updated: September 28, 2026

This Cancellation Policy explains how to cancel a subscription to the Tramify platform, offered by Tramify LLC, a Florida limited liability company ("Tramify", "we", "us"), and what happens afterward. It forms part of our Terms of Service and should be read together with our Refund Policy.

You can cancel at any time

Unless a separate written agreement with Tramify says otherwise, you can cancel your subscription at any time. You do not need to give a reason.

How to cancel

• In the app: if your account includes subscription or billing settings, the account owner or a user with billing permissions can cancel from there.
• By email: write to support@tramify.com from the email address associated with your account, with your company name and a clear request to cancel. We will confirm the cancellation by email.

We may ask you to confirm that the request comes from a person authorized to act for the account. We treat the date we receive your email as the date of your cancellation request.

When cancellation takes effect

Cancellation takes effect at the end of your current paid billing period. Until then:

• you and your team keep full access to your plan;
• no further subscription charges are made after that period;
• the remaining days of the period are not refunded, as described in our Refund Policy.

Usage-based charges incurred before the cancellation takes effect, such as messaging, AI or usage credits, remain payable.

Cancelling during a free trial

If you are on a free trial, cancel before the trial expires to avoid being charged. If you provided a payment method and do not cancel in time, the subscription you selected begins automatically at the end of the trial and the first billing period is charged. If you cancel during the trial, you will not be charged and your account will not move to a paid plan.

Your data after cancellation

"Customer Data" has the meaning given in our Terms of Service: the data you and your users submit to Tramify, or that Tramify collects on your behalf, including personal data of your own clients. We process Customer Data on your behalf and according to your instructions.

We recommend exporting any Customer Data you want to keep before your paid period ends. After your subscription ends:

• Export: for a limited period, you may still request a copy of your Customer Data by writing to support@tramify.com.
• Deletion: after that period, we delete or return Customer Data in accordance with your instructions and your agreement with us. Deleted data cannot be recovered.
• Longer retention: audit logs and signed documents may be kept longer where required by law or by the retention settings configured for your account. Account and billing information is kept for a reasonable period for legal, accounting and security purposes, as described in our Privacy Policy.

You remain responsible for any obligations you have to your own clients, including keeping the records the law requires you to keep.

When your access ends, messaging channels connected through Tramify, such as WhatsApp or Instagram accounts connected through Meta's business APIs, stop working through Tramify. Your accounts with those third parties are not closed by Tramify and remain governed by their own terms.

Reactivation

• Before your paid period ends: contact support@tramify.com, or use your subscription settings if available, to withdraw the cancellation. Your subscription then continues without interruption.
• After your subscription ends: you can subscribe again by choosing a plan and adding a payment method. The prices in effect at that time apply. If your data is still retained, it will be available again; if it has already been deleted, you will start with an empty account.

Cancellation or suspension by Tramify

We may suspend or terminate an account as described in our Terms of Service and Acceptable Use Policy, for example for non-payment or a breach of those terms.

Contact

• Tramify LLC
• 504 W Plant St, Suite 101, Winter Garden, FL 34787, United States
• Cancellations and billing: support@tramify.com